Refund policy

14 Days Easy Returns

At https://mkcyberr.com/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

Return Period: You can return items within 14 days of receiving your order.

Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.

Return Shipping Costs: Shipping costs for returning items are non-refundable and must be covered by the customer, including cases for size or item exchange

How to Return an Item:

Contact Customer Service: Email us at business@mkcyberr.com to initiate your return. Please include your order number and reason for return.
Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
Return Shipping: Customers are responsible for the return shipping costs. You can choose your preferred courier to send the item back to us. For size exchanges, the shipping cost for both the return and the new shipment is at the customer's expense.
Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.

Refund Process:

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
Refund: After approval, we will process your refund. It may take up to 10 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service:

Address: Via Santo Stefano, 3, 20043 Mantegazza MI, Italy

Phone: +39 379 1927969

Email: business@mkcyberr.com