Refund policy

Mkcyberr, your satisfaction is our priority. Please read our return and refund policy carefully before placing your order.

1. Return & Refund Eligibility

We only accept returns, replacements, or refunds under the following specific conditions:

 Damaged or Missing Items: If your item arrives damaged, defective, or if a part of your order is missing.

 Incorrect Size: If you received a size different from the one you originally ordered.

Please note: We do not accept returns or refunds for change of mind or if the correct size was ordered but does not fit as expected.

2. Condition of the Item

To be eligible for a replacement or refund, the item must:

 Be in the same condition as received

 Be unworn and unused, with all original tags attached

 Be in its original packaging

3. How to Start a Return Request

To initiate a request, contact us at business@mkcyberr.com within 14 days of receiving your order with:

 Your order number

 Clear photos of the item showing the defect, damage, or the incorrect size tag.

We will respond within 2 business days with instructions. Do not send items back without contacting us first.

4. Return Shipping

 If the return is approved due to a defective, damaged, or incorrect size item, Mkcyberr will cover the return shipping costs.

 If the item sent back does not meet our conditions upon inspection, the return will not be accepted.

5. Refunds & Replacements

Once your request is reviewed and approved:

 If a replacement is approved (for incorrect size or damage), a new item will be shipped to you with a new tracking number sent via email.

 If a refund is issued instead (e.g., for missing/unavailable items), it will be processed within 10 business days to your original payment method.